FAQs

Q. My wife and I recently bought a very expensive and extremely heavy ‘stone’ ornament recently for our patio consisting of three bowls in a tier topped with a small figure. It was delivered as a dismantled set of bowls and pedestals with some very rudimentary instructions in regard to setting it up and getting it going. After we struggled for what seemed an interminable nightmare, trying to get it up and running, the thing now seems all ‘cock-a-hoot’ with water shedding out the side of two of the bowls and running down the bottom.It seems to me that the ornament itself is distorted since despite starting on a level patio and then getting it all the bits to fit securely, the bowls themselves are not level.

A. I always feel that retailers that sell these large ornaments should provide a free installation service. You probably have an ornament moulded out concrete, usually referred to a ‘reconstituted stone. These are cast in moulds made of latex with some fairly rudimentary fibreglass support. The concrete is poured into the base of a unit and vibrated into place. The weight of it can fractionally distort it in a very slightly different way each time it is poured. If you have a team of people that are used to the small distortions of the individual units, they can easily deal with them during various stages of construction of the fountain ornament. But this is the first and last time you expect to put this ornament up and you want to get it right first time with no experience. Right?

FAQ: Our pond liner has lifted to the surface of the pond. Because of heavy rain the water table has pushed up from underneath.

Question: I have been looking at your website and found it very informative, in fact, I wish we had found it a year ago, before we embarked on our pond project.

Natural style stream in Forest of Dean Sandstone by Peter MayCheck when the leakages occur. Is it when a fountain is in operation?

Is it only when the waterfall is in operation?